Position title: Bioinformatics Support Engineer - Australia
Employer: Agilent
Closing date: 30 Sep 2021
Brief position description: Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
We’re looking for a highly motivated bioinformatics scientist to join our remote Genomics Support team to help provide customer support on Agilent’s NGS analysis tools, including the Alissa Clinical Informatics platform.
This platform streamlines data analysis and variant assessment workflows-providing outstanding support from raw reads to draft reports, reducing workflow complexity and time.
As a Bioinformatics Support Engineer, you will assist customers with secondary and tertiary NGS analysis to efficiently prioritize, curate and report genomic variants.
This role serves as customer contact on technical and troubleshooting cases. Support will include clinical customers and may deliver customer training/demos via WebEx. Works closely with sales, FAS, marketing, and R&D teams.
Provide online technical support to customers via phone and email
Efficiently troubleshoot and resolve customer’s technical inquiries
Provide customer facing NGS data analysis support for Agilent Genomics customers
Logs tickets in Tech Support CRM; work closely with Informatics Support, R&D Teams
Work with external customers such as bioinformatics, clinical genetics, laboratory scientists
Fixing data analysis files
Visualizing and assessing specific genetic variants and analyzing NGS data
Analyzing results from NGS assays
For more information about the role see Job Website.
Job website: http://recruiting.adp.com/srccar/public/RTI.home?c=2167807&d=External&r=5000752269406&_fromPublish=true#/
Contact name: Lindsay Collinson
Contact email: lindsay.collinson@agilent.com